Refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return and full refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and its original packaging. You will also need a receipt or proof of purchase.

To start a return, you can contact us at yisicollections@hotmail.com If your return is accepted, we will send you instruction on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exception / non-refundable items 

Certain types of items cannot be returned like custom products (such as special orders or personalized items). We also do not accept products that are intimate or sanitary goods as well as some health and personal care products.

Disclaimer

1. You must provide all information and/or documentation in connection with your order(s) placed in our store upon request. We reserve the right to suspend or terminate your customer account if fraudulent activity is detected or refuse support if you do not sufficiently provide complete or accurate information and documents as per our refund policy.

2. We shall not assume any liabilities for any loss or shipment delivery failure due to: recipient’s unavailability, incorrect or insufficient address, package refusal, or theft of goods after delivery. Therefore, please take care to ensure your information is correct before checking out. After your order is completed, if you find any mistakes in the order confirmation, please contact us at yisicollections@hotmail.com as soon as possible to receive prompt support.

3. We shall not assume any liabilities for a claim due to user error such as incorrect selection of sizes, designs, colors, etc.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at yisicollections@hotmail.com

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